Postage costs within the UK
Royal Mail 24hr Delivery
The delivery charge is dependent on the total weight of the order and or the volume of the product.
The quoted delivery time by Royal Mail for this service is 2 to 3 days, but it can take longer. You will receive a confirmation email with your tracking number when the parcel is dispatched from us. Once we have dispatched your order we rely on the Royal Mail for which we have no control to deliver your parcel safely to you. Most orders arrive promptly but some are delayed and take much longer.
We have had some cases where the postman tries to deliver but no one is there to receive it but doesn’t leave a card to say they have tried to deliver so you don’t know the parcel is waiting at the sorting office for collection.
If you think you may have missed a delivery it may be worth checking with your sorting office to see if they have the parcel giving your tracking number and date of dispatch.
We endeavour to dispatch all orders received before 12 noon the same day, Monday through Friday, please note we are closed on Saturday and Sunday.
PLEASE NOTE: We must be notified of non receipt of orders within 14 days of dispatched so we can take steps to track the order. Any order not received after this time that has not been notified to us will not be refunded.
All our products are securely packed to arrive safely and in top quality condition and we do our best to provide 100% plastic free packaging at all times.
All orders over £35 nett after discount have free of charge postage and are posted 24hr Royal Mail post.
We use 24hr Royal Mail post for most of our packages. Larger or heavier packages may have to go by carrier.
100g = 24hr Royal Mail post £2.90p or £3.95p depending on their volume.
101g to 2500g = 1st Class £3.95p
2501g to 5000g = 1st Class £4.95p
5001g and over = Free of Charge.
Please don't forget that your packaging (box, packing infill) weighs around 100g, so this could alter your carriage costs. Also, some teas and infusions because of their volume can go in "Large letter" packs.